Right to Safety - Customer Rights

Right to Safety - Customer Rights

To give more rights to the rights, the three-decade-old law is being changed. In the Lok Sabha, Consumer Protection Bill 2018 has passed and it will now be sent to the Rajya Sabha.

Right to Safety - Customer Rights

To give more rights to the rights, the three-decade-old law is being changed. In the Lok Sabha, Consumer Protection Bill 2018 has passed and it will now be sent to the Rajya Sabha. The new law will replace the Consumer Protection Act of 1986. It can be revolutionary about consumer rights in the country. Under this, consumers and agencies have been given more rights than the existing law.

1. The bill proposes to constitute the Central Consumer Protection Authority. The agency can intervene to protect the rights of consumers and to prevent unethical business activities. Apart from the order to withdraw the product or refund, 'class action' can be taken against the company. This agency will be highly effective in the entry of the US Federal Trade Commission.

2. A new concept of 'class action' has been added to the bill, which means that the responsibility of the manufacturers or service providers will not be restricted to only one or a group of consumers, but rather to all customers. Under Class Actions, all affected consumers will be beneficiary.

3. In the event of the death, injury or other loss of the client due to weakness in the manufacturing, construction, design, formula, construction, assembly, testing, service, instruction, marketing, packaging, labeling etc of a product, the manufacturer, producer and here Even the vendors have been arranged to make them responsible.

4. To resolve consumer disputes in the bill, it is proposed to remove the structures present at the district, state and national levels. This will make consumers more powerful The new bill provides that if the District and State Consumer Forum declares the judgment in the interest of the consumer then the accused company cannot go to the National Forum.

5. At all levels, the consumer mediation cell will be linked to the Consumer Commission so that the Commission does not burden the burden of excessive cases.

6. There is much more in this law about e-commerce. At present, a customer can take legal action against the seller in the same place where the transaction happened. In the new law, the consumer can file an online complaint or visit the consumer court near his place of residence. The new law is important for early settlement of cases. Consumer video conferencing can also participate in the hearing.

Consent for data access to consumers has been compulsory for e-commerce companies. E-commerce companies also have to disclose business details and cellar agreements. They must also tell how consumer data is used in the form.

7. In addition to the bills in the bill, people promoting the product are also held responsible. There is a provision for a fine of 2 years and a penalty of up to Rs 10 lakh on wrong or misleading advertisements causing harm to the customers. In severe cases, a penalty of up to 10 years and up to Rs 50 lakh can be imposed. Frauds on fraudulent advertisements will be imposed, though they will not be jailed.

8. There is also provision for composite supply or bundle services in the bill. For example, if a platform is offering travel services with hotel tickets and airline tickets, then it will be held responsible for all services.

9. In order to prevent false complaints, the provision of penalties ranging from Rs. 10,000 to 50 thousand rupees has been kept in the bill.

Here Is one Example - 

Yesterday, the food processor came to Shrivastav's house "a well-known" company. Mrs. and Mr. Shrivastav ji had brought themselves from their own choice. They paid Taka 10,000. Tilak-Nagarah also did, seeing the fate as soon as he turned. , Did not go. How much of the distressed poor. The electric person said, in the food processor, the small alphas have become because the coat of copper from the inside was of poor quality.

Lie got it, lime..the money was in the water, by saying, Mrs. Shrivastav cried.

First question: Here Who is Mr. and Mrs.  Shrivastav?

Answer: Consumer.

But because on the confirmed receipt, Mr. Srivastav ji's name is written, then legally there are consumers.

Consumers can be any person, you, me, any woman, any man, transgender, a businessman whose business is, any community long, any religious or unrighteous person

According to Section 2 (1) (d) of the Consumer Protection Act, 1986, consumers are the person who buys or leases the goods or services for their own benefits or consumption or receives or receives the price which is either paid are doing. Given or promised to pay or paid under partial payment or any other method.

The main consumers, they are

Buys or rent,
The value of which is valued or promised
Or any other method.
In simple words, consumers are the ones who use the goods or services most.

On March 5, "World Consumer Rights Day" is organized

This important day was started by former US President John F. Kennedy. The rights and facts presented on this day were accepted globally. Also, all citizens, whether they are living in any social or social status, were told in the category of consumer and they were also told to have the rights of the consumer.

As told by John F. Kennedy, there are four main rights of the consumers, globally:

Right to security
Right to information
Right to choose
Right to be heard

National Consumer Day in India is celebrated on December 24. On this day the foundation of Consumer Protection Act 1986 was laid. This day in India was started from the celebration in 2000.

Factual reason to celebrate this day is to give consumers a right to be aware of their rights, as well as to give a complaint box to the problems of blacksmiths, hawkers, cartels, where all consumers can keep their problems.

For Indians, national consumer rights are as follows:

- The right to safety is against those services and harmful things that are harmful to life.

- The right to know and to know about any purchased item, quality, quantity, capacity, purity, level, and value, etc.

- With every possible effort, different types of assertions at reasonable prices and access to services.

- The right to represent different forums which are designed to protect the interests of consumers.

- The Right to Dispose of Consumers and Exploitation of Inappropriate Business Practices, Right to Knowledge, Skill, and Knowledgeable Consumers.

 - The right to raise their conscious and official voice towards their rights

The Department of Consumer Affairs - We have the right to file a complaint in front of the National Commission, in addition to the complaint,

 - Less than 2 million:
Can file a complaint on the District Forum

 - Less than 10 million at more than 20 lakhs:
Before the State commission

 - On more than 10 million:
In front of the State Commission

How to complain -

The complaint can be made on plain paper by the consumer or by the complainant. In the complaint, the details of the names and address of the complainants and the name of the opposite party, the facts related to the complaint and the details of when and where it all happened etc., the documents in support of the allegations mentioned in the complaint should be accompanied by the signature of the authorized agent. No lawyer is required to file this kind of complaint. Also, a nominal court fee is charged on this work.

The Monopolies and Restrictive Trade Practices Act, 1969

M.R.T.P. - Nowadays, the tendency to exploit the consumer by making false advertisements based on misleading advertisements is fluctuating in some traders. At times, impossible things are guaranteed, which can not be fulfilled. The items promoted are not of quality and their value is taken more. Many times, taking advantage of a monopoly takes more value.

The Monopolies and Restrictive Trade Practices Act, 1969, which was created by the Central Government to save the consumer from similar exploitation, is in effect, which is briefly called the MRTP Act. In such a complaint, the consumer should inform it to the MRTP commission so that he can be freed from exploitation and necessary action against the trader. Consumers can send such cases to the food department as well.

The Consumer Protection Act - Consumer Protection Act, 1986 was created to protect the rights and interests of the business and the exploitation of industry, which is in some way a consumer. According to this act, any person who buys goods and services for his use is a consumer. With the permission of the buyer, the user of these goods and services is also a consumer.

Conclusion - 

This is all about Right to Safety - Customer Rights. Jago Grahak Jago issues many acts in Customer protection. Customer should get all the fare products and all the information asked by him. The complaint can be made on plain paper by the consumer or by the complainant. In the complaint, the details of the names and address of the complainants and the name of the opposite party, the facts related to the complaint and the details of when and where it all happened, etc.